Project Delivery Coordinator I

< Role Overview

We are seeking a highly organized and proactive Project Delivery Coordinator to support daily operations, field service scheduling, and IT project delivery activities.

This role combines elements of project coordination, dispatching, customer communication, and operational support. You will work closely with project managers, field technicians, vendors, and customers to ensure projects and service requests are executed efficiently and professionally.

The ideal candidate thrives in a fast-paced service environment, communicates clearly, adapts quickly to changing priorities, and enjoys keeping operations organized and moving forward.

< Key Responsibilities

Coordinate and dispatch field technicians for service calls, installations, and project work
Manage scheduling calendars, technician availability, and project timelines
Serve as a primary communication point between customers, field teams, vendors, and management
Monitor and respond to incoming emails, service requests, and operational communications
Track project progress, update internal systems, and help ensure deadlines are met
Assist with onboarding technicians and supporting company operational procedures
Organize and maintain project documentation, photos, reports, and customer records
Help coordinate procurement, shipping, inventory, and equipment logistics when needed
Support customers with professionalism, urgency, and attention to detail
Assist project managers with administrative and operational tasks related to ongoing deployments and support operations
Help maintain accurate records for invoicing, work orders, and service documentation
Identify scheduling conflicts or operational issues and proactively help resolve them

< Qualifications

Required Skills

Strong organizational and multitasking abilities
Excellent written and verbal communication skills
Ability to prioritize tasks and adapt in a fast-paced environment
Professional customer service and interpersonal skills
High attention to detail and follow-through
Comfortable coordinating multiple moving parts simultaneously
Proficiency with email, spreadsheets, calendars, and common office software
Preferred Experience

Two to three years experience in one or more of the following areas is highly preferred:

Dispatching or field service coordination
IT services, telecommunications, low-voltage, software, electrical, construction, or other service-based industries
Project coordination or operations support
Technical support or infrastructure-related environments
Vendor coordination and scheduling
CRM, ticketing, or project management systems
What We’re Looking For

We are looking for someone who:

Communicates clearly and professionally
Works well under pressure without losing attention to detail
Enjoys helping teams stay organized and efficient
Takes initiative and solves problems proactively
Brings a positive, team-oriented attitude
Can balance customer expectations with operational realities